How to cancel order

You can cancel physical items or orders that haven’t entered the shipping process yet.

  • To cancel an order, write to jankowiczmarisz@gmail.com (Enter your order number or invoice number)
  • Call to +34 643562695
  • Also you can contact here https://ourrealshop.com/contacts/
  • You can come to our office Av. de los Toreros 9, 2-2, 30204 Cartagena, Murcia

When canceling an order, be prepared to provide the order number, invoice number. If you have lost this data, we need to know the buyer’s name, product name, time and amount of payment. In case of cancellation of the order, the buyer will receive the money back to the card with which the payment was made.

If the order has already gone to buyer

In this case, you need to wait for the delivery of your order, then send it back to us. Payment back will be made only after our store receives the goods back.

Refund processing operations are carried out from Monday to Saturday (from 9 am to 5 pm)

Our Real Shop