Rua Dom Sancho I, nº 10, 2600-010 Povos +351 914397210 NIF: 242092039 support@ourrealshop.com

Our real shop

FAQ

For US-based deliveries we use epacket which is a US postal service product which typically takes 7-14 days. For other international deliveries the shipping time may vary between 15-40 days.

As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time.

Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

Our store prices are in United States dollar (USD).

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Project Yourself.

We still do not have physical store locations yet. We only sell online at the present time.

Yes, we ship almost all around the world.

*International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be. For more information regarding your country’s customs policies please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

We do not require you to sign for the shipment.

We ship from our warehouse in Encinitas, California or sometimes from our overseas locations including India, Singapore, China or Peru. We source from reliable vendors of the best quality from around the world. We sample each item and even visit factories to ensure the best quality and sustainable practices.

You can enter the discount code during the checkout process.

Just go to your Cart (top left corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click “Apply Coupon”.

*We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order. *Discount codes are also only valid one time use per customer.

Please enter the discount code manually in your Cart as it is only copied in your clipboard NOT applied automatically.

We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order.

Please check our Replacement Policy @ Return Policy

The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check your spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please request it from support@ourrealshop.com.

Category: Payment

Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at support@ourrealshop.com within 24 hours. Please check our Order cancellation Policy @ Return Policy for more information.

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

Category: Payment

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Category: Payment

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Category: Payment

Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

Category: Payment

Don’t worry as you do not need to own a PayPal account to pay: you may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account either.

1) MAKE SURE THE “PAY WITH DEBIT OR CREDIT CARD” OPTION IS SELECTED
If your PayPal page looks as follows, just click on “Pay with Debit or Credit Card” or “Check out as a Guest”.

2. ENTER YOUR CREDIT CARD’S DATA

Address, email & phone number may also be requested depending on your country.
When you are done, click on “Review and Continue”.

3. CLICK ON “PAY NOW”

4. CLICK ON “NO, THANKS” WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING 🙂

Category: Payment

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all
Your browser’s PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal’s form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

3) I can’t find a “Pay with Debit or Credit Card?” option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser’s cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why

Category: Payment

That’s what we’re here for. Just drop us a message at WhatsApp in this store or contact us via email at support@ourrealshop.com

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